Helpdesk
Deliver top-tier support with B2CORE’s Helpdesk, integrated with Zendesk and SupportPal for a unified experience. Manage tickets and assist clients efficiently right from the Client Portal.
Key Features
Zendesk Integration
Access advanced ticketing features and workflows through Zendesk.
Explore efficient ticket assignment, escalation, and resolution.
SupportPal Integration
Utilise SupportPal UI for built-in ticket management and communication.
Offer a seamless support flow to maximise user experience.
Unified Ticket Management
Manage all client inquiries from a centralised platform.
Track ticket statuses, priorities, and responses in real time.
Customisable Support Flows
Configure support workflows based on your business needs.
Set automated triggers and alerts for efficient processing.
Real-Time Notifications
Notify clients of inquiry updates for prompt communication.
Set alerts for support agents to ensure quick ticket handling.
User Benefits
Seamless Support
Enable your clients to submit tickets directly from the B2CORE interface without utilising external platforms.
Enhanced Productivity
Customisable workflows that align with your business model and improve support efficiency.
Flexibility
Maximise efficiency with Zendesk and SupportPal integrations, offering advanced and seamless ticket management.
Transparency
Provide real-time status updates for better transparency and ticket resolution.
01
Integrated Solution
Manage inquiries and support within the same trading platform to eliminate the need to switch applications.
02
Scalable for Growth
Handle the increasing ticket volumes as your client base grows without sacrificing response speed.
03
Customisable Tools
Fine-tune workflows and integrations to align with your business requirements and user preferences.
04
Enhanced Client Experience
Deliver responsive, efficient, and transparent support to build trust and loyalty.
Frequently Asked Questions
Find answers to the most common questions about our products and services.
