Helpdesk

Deliver top-tier support with B2CORE’s Helpdesk, integrated with Zendesk and SupportPal for a unified experience. Manage tickets and assist clients efficiently right from the Client Portal.

Key Features

Zendesk Integration

Access advanced ticketing features and workflows through Zendesk.

Explore efficient ticket assignment, escalation, and resolution.

SupportPal Integration

Utilise SupportPal UI for built-in ticket management and communication.

Offer a seamless support flow to maximise user experience.

Unified Ticket Management

Manage all client inquiries from a centralised platform.

Track ticket statuses, priorities, and responses in real time.

Customisable Support Flows

Configure support workflows based on your business needs.

Set automated triggers and alerts for efficient processing.

Real-Time Notifications

Notify clients of inquiry updates for prompt communication.

Set alerts for support agents to ensure quick ticket handling.

User Benefits

Seamless Support

Enable your clients to submit tickets directly from the B2CORE interface without utilising external platforms.

Enhanced Productivity

Customisable workflows that align with your business model and improve support efficiency.

Flexibility

Maximise efficiency with Zendesk and SupportPal integrations, offering advanced and seamless ticket management.

Transparency

Provide real-time status updates for better transparency and ticket resolution.

Why Choose B2CORE Helpdesk?

Why Choose B2CORE Helpdesk?

01

Integrated Solution

Manage inquiries and support within the same trading platform to eliminate the need to switch applications.

02

Scalable for Growth

Handle the increasing ticket volumes as your client base grows without sacrificing response speed.

03

Customisable Tools

Fine-tune workflows and integrations to align with your business requirements and user preferences.

04

Enhanced Client Experience

Deliver responsive, efficient, and transparent support to build trust and loyalty.

Frequently Asked Questions

Find answers to the most common questions about our products and services.

What is a Forex CRM?

How Does a Forex CRM Work?

What Type of CRM Do Forex Companies Use?

Why Do Companies Need a Forex CRM?

How to Choose the Right CRM for Financial Services

How Does a Forex CRM Work with Emails?

What is a Forex CRM?

How Does a Forex CRM Work?

What Type of CRM Do Forex Companies Use?

Why Do Companies Need a Forex CRM?

How to Choose the Right CRM for Financial Services

How Does a Forex CRM Work with Emails?

What is a Forex CRM?

How Does a Forex CRM Work?

What Type of CRM Do Forex Companies Use?

Why Do Companies Need a Forex CRM?

How to Choose the Right CRM for Financial Services

How Does a Forex CRM Work with Emails?

Explore B2CORE’s Integrated Helpdesk

Improve support ticket management and maximise user satisfaction with B2CORE’s Helpdesk today!

Explore B2CORE’s Integrated Helpdesk

Improve support ticket management and maximise user satisfaction with B2CORE’s Helpdesk today!