Feedback Forms
Empower your clients to share their experiences and insights directly through B2CORE’s built-in feedback forms. This feature enables users to leave feedback effortlessly, helping you gather valuable insights to enhance services and improve user satisfaction.
Key Features
Customisable Feedback Forms
Tailor forms to capture specific types of feedback, such as:
General suggestions.
Bug reports or technical issues.
Feature requests or improvements.
Intuitive Interface
Embed feedback forms seamlessly within the B2CORE Client Portal, making it easy for clients to find and use.
Ensure forms are simple and user-friendly, encouraging higher submission rates.
Real-Time Submission Tracking
Notify administrators of new feedback submissions instantly.
Monitor submission trends to identify common issues or areas of improvement.
Integration with Back Office
Route feedback directly to the back office for organised processing and tracking.
Assign feedback to relevant teams for prompt resolution or action.
Client Engagement Tools
Acknowledge feedback submissions with automated responses, such as:
"Thank you for your feedback".
Updates on the progress or resolution of submitted issues.
User Benefits
Ease of Use
Provide a straightforward way for clients to communicate their needs and concerns.
Transparency
Build trust by allowing clients to voice their opinions and receive responses.
Convenience
Enable feedback submission directly within the platform, eliminating the need for external channels.
Improved Services
Use feedback insights to refine offerings and address client concerns proactively.
01
Integrated Solution
Combine feedback forms with existing workflows for streamlined processing.
02
Customisable
Adapt forms to align with specific goals and client needs.
03
Actionable Insights
Turn client feedback into meaningful improvements for your platform.
04
Scalable
Handle feedback from a growing user base effortlessly.
Frequently Asked Questions
Find answers to the most common questions about our products and services.
